Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used
To start a return, you can contact us at sales@bapesta.us. Please note that returns will need to be sent to the following address: 3713 Wyckliffe Pkwy, Toledo, OH 43613, United States.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@bapesta.us
RETURN METHOD:
How can customers return your products?
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
Download and Print
Customer Responsibility
Product conditions that you allow for returns:
OUR FEES FOR RETURN OR REFUND OF UNITED STATES
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or If you receive the wrong item so that we can evaluate the issue and make it right. For Our Detective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake isn't needed anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at sales@bapesta.us
Contact Us
👤 Support 8:00 AM - 05:00 PM
📞Phone: +1(646) 307-1731
📩Email: sales@bapesta.us
🏦Business Address: 3713 Wyckliffe Pkwy, Toledo, OH 43613, United States.
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