REFUNDS & RETURNS

REFUND & RETURN
POLICY

Not quite right? You have 30 days to return eligible items. Here is exactly how it works at BAPESTA.

LAST UPDATED: SEPTEMBER 2026

30-DAY RETURNS

You may return unworn items within 30 days of delivery, in their original condition with all tags, packaging, and accessories included.

We want you to be happy with your purchase. If something is not right, start a return within 30 days and we will help you sort it out.

HOW TO START A RETURN

01

CONTACT US

Message us via the Contact Us page with your order number
and the item(s) you want to return.

02

GET INSTRUCTIONS

We will reply with step-by-step return instructions and a return
label or address where applicable.

03

SHIP BACK

Pack the item securely in its original packaging and send it back
using the provided details.

04

GET YOUR REFUND

Once we receive and inspect the return, we issue your refund — typically
within 5–7 business days.

REFUNDS

Approved refunds are issued to your original payment method. After we receive and inspect your return, please allow 5–7 business days for the refund to process; your bank or card issuer may take additional time to post it.Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

WHAT CAN BE RETURNED

✓ Eligible

Unworn, unwashed items in original condition with all tags and packaging, within 30 days.

× Not Eligible

Worn, washed, altered, or damaged items, or items missing tags/packaging.

× Final Sale

Items marked as final sale or clearance are not returnable.

EXCHANGES

Need a different size? The fastest way is to return the original item for a refund and place a new order. If you need help finding the right fit first, contact us and we will be glad to assist.

DAMAGED OR WRONG ITEMS

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund at no extra cost to you.

INTERNATIONAL RETURNS

We ship worldwide from United States. International customers are responsible for return shipping costs and any duties or taxes, except where the return is due to our error. Please contact us before sending anything back so we can guide you through the process.

Our team is happy to help with sizing, authenticity, orders, or anything
else. Get in touch and we will get back to you fast.

Hours

Mon–Fri 9–6 · Sat 10–4 · Sun Closed (EST)

SHIPPING

Worldwide · Ships from United States

CONTACT US →