FAQ
HELP CENTER
FREQUENTLY
ASKED QUESTIONS
Everything you need to know about shopping with BAPESTA —
authenticity, payments, shipping, and returns. Can’t find your answer? Our team is one message away.
ORDERS & PRODUCTS
What does BAPESTA sell?
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We are an independent reseller of A BATHING APE® (BAPE®). We carry a curated selection of
authentic BAPE® apparel and footwear, sourced through trusted channels and fully checked
before listing.
authentic BAPE® apparel and footwear, sourced through trusted channels and fully checked
before listing.
Are you affiliated with A BATHING APE®?
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BAPESTA is an independent reseller. We are not affiliated with, sponsored by, or endorsed
by A BATHING APE® or NOWHERE Co., Ltd. All trademarks, brand names, and logos are the
property of their respective owners.
by A BATHING APE® or NOWHERE Co., Ltd. All trademarks, brand names, and logos are the
property of their respective owners.
Are all items brand-new?
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Yes. Every item we sell is brand-new, unworn, and ships with its original tags and packaging
unless explicitly stated otherwise in the product description.
unless explicitly stated otherwise in the product description.
How do I find my correct size?
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Each product page lists fit notes and measurements. BAPE® apparel and footwear can run
differently from US standard sizing, so we recommend checking the size details on each
listing. If you’re unsure, contact us and we’ll help you find the right fit.
differently from US standard sizing, so we recommend checking the size details on each
listing. If you’re unsure, contact us and we’ll help you find the right fit.
Can I track my order?
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Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number
so you can follow your package every step of the way.
so you can follow your package every step of the way.
AUTHENTICITY
How do you guarantee authenticity?
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Every item passes a multi-point verification — tags, stitching, hardware, materials, and
packaging are all inspected before an item is listed. Read the full process on our
Authentication & Verification page.
packaging are all inspected before an item is listed. Read the full process on our
Authentication & Verification page.
What if I think an item isn't authentic?
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We stand behind every piece with a money-back authenticity guarantee. If authenticity is ever
in question, contact us and we’ll make it right — see our Shipping & Return policy for details.
in question, contact us and we’ll make it right — see our Shipping & Return policy for details.
Do items include original tags and packaging?
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Yes — unless a listing states otherwise, all items arrive with their original BAPE® tags, dust
bags, and/or boxes as applicable.
bags, and/or boxes as applicable.
PAYMENTS
What payment methods do you accept?
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We accept all major payment methods — Visa, Mastercard, American Express, PayPal, Apple
Pay, and Google Pay. A full list is available on our Payment Methods page.
Pay, and Google Pay. A full list is available on our Payment Methods page.
Is checkout secure?
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Yes. All transactions are processed over an encrypted, PCI-compliant connection. We never
store your full card details on our servers.
store your full card details on our servers.
What currency are prices in?
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All prices are listed and charged in US Dollars (USD).
Do you offer installment payments?
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Where available at checkout, you may be able to split your purchase into interest-free
installments through our supported pay-later partners.
installments through our supported pay-later partners.
SHIPPING
Where do you ship?
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We ship worldwide. All orders are dispatched from United States a with tracked delivery.
How much does shipping cost?
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Shipping is calculated at checkout based on your destination — you’ll see the exact cost
before you pay.
before you pay.
How long will delivery take?
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Delivery typically takes 8–10 days worldwide after dispatch. You’ll receive tracking as soon as
your order ships. Full details are on our Shipping & Return page.
your order ships. Full details are on our Shipping & Return page.
RETURNS
What is your return policy?
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We offer 30-day returns on unworn items with their original tags and packaging. Full terms and
exclusions are listed on our Shipping & Return page.
exclusions are listed on our Shipping & Return page.
How do I start a return?
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Reach out via our Contact Us page with your order number and the item you’d like to return.
We’ll send you step-by-step instructions and a return label where applicable.
We’ll send you step-by-step instructions and a return label where applicable.
When will I get my refund?
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Once we receive and inspect your return, refunds are issued to your original payment method,
typically within 5–7 business days.
typically within 5–7 business days.
ABOUT US
Who is BAPESTA?
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We’re an independent reseller specializing in authentic BAPE® pieces, shipping worldwide.
Learn more about our story and standards on the About Us page.
Learn more about our story and standards on the About Us page.
Do you have a physical location?
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Yes — you can find us at 847 Madison Avenue, New York, NY 10065, United States. For visits
or questions, please contact us first.
or questions, please contact us first.
Our team is happy to help with sizing, authenticity, orders, or anything
else. Get in touch and we’ll get back to you fast.
HOURS
Mon–Fri 9–6 · Sat 10–4 · Sun Closed (EST)
SHIPPING
Worldwide. Ships from United States