How to return a product?
The package delivery date is the 5-day return period for full-priced products.
The items must be returned to us unused, and unwashed.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.
Missing Items
First, please check the package carefully.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.
Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to [email protected]. We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 14 days. If 7 days have gone by since you have received your purchase, unfortunately, we can’t offer you a refund or reship.
Lost Packages
We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. If you have any questions, please contact us at [email protected] and we will try our best to assist you with this matter.
Can I cancel/amend my order after I’ve placed it?
If your order is placed on a week day, our warehouse is really quick at packing your order up which means we can’t make any changes or cancel it once you’ve placed it. This includes changing the delivery option, delivery address or payment method.
If your order is placed on a weekend or a bank holiday, you may be able to cancel your order and place a new one instead if informed within 24 hours of placing your order.
altered, and with their original tags. They must also be shipped back in their original packaging. We inspect each return before issuing a refund. Unless damaged during transit or not meeting the above requirements, we will not refund returned items.
If you need a refund of any item, please return it to the following address with a copy of the order confirmation email and a written explanation of why you want a refund. After the return has been processed, your original form of payment will be refunded. In the event of a faulty or incorrectly shipped item, we will not refund the shipping or return fees.
Please ship returns to the following address:
3713 Wyckliffe Pkwy Toledo OH 43613 United States OH 43613 USA
Phone: +16364071722
Payments back into your account are usually credited within 0 to 5 business days by credit card companies. You may need to wait for 2 or 3 billing cycles for the refund to appear on your printed credit card statement. Consult the company that issued your credit card.
Upon receiving the tracking number of your return, please provide us with your order number along with the tracking number provided by your mail carrier.
How to return an incorrect or damaged product
Please email us within 14 days of receiving a damaged or incorrect item, including your order number and images of the item(s). The customer will be responsible for the return shipping fees. In cases of shipping refunds, the refund will only apply to standard DHL carrier equivalents. The refund will not exceed the total shipping amount charged to the customer at the time of purchase. The full postage will not be refunded for packages that are shipped back using expedited shipping.
FAQ:
Do we accept returns from The United States?
>> Yes, we accept returns within 5 days after the order has been received.
Do you accept returns from these countries?
>> Yes, I accept returns
How can customers return your products?
>> Customers can return their orders by mail and In-store.
How do customers get the return label?
>> Customers can get a return label through download/print.
How to return an order for customer Remorse.
>> Download/print
What product conditions are allowed to be returned?
>> New
What are the restocking fees?
>> No restocking fees
How much do customers pay for returns?
>> No Cost
What are the return costs for customer’s remorse?
>> No Cost
For more information, please email us at [email protected]
Phone:+16364071722
Address- 3713 Wyckliffe Pkwy Toledo OH 43613 United States
+16364071722
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